Starter
1–2 bays
- AI receptionist
- Online booking
- Customer texting
I'm Ratchet. I run your front desk.
The new hire for independent auto shops. I answer every call, book the job, text inspections and estimates, and get you paid, so your techs stay under the hood.
Hear me take a call
0:00 / 0:41
Ratchet: Thank you for calling Valley Auto Repair, this is Ratchet, the virtual assistant. How can I help you today?
Sample call · computer-generated voices · takes about two minutes to sign up at the counter.
47 / 47 calls answered today · none sent to voicemail
WORKS ALONGSIDE THE SHOP SYSTEM YOU ALREADY RUN
- Tekmetric
- Shopmonkey
- Mitchell 1
- Shop-Ware
- AutoLeap
- R.O. Writer
Keep your shop management software. HeyRatchet answers the phones and texts customers in front of it.
A DAY WITH RATCHET · TAP A MOMENT
Here's what I handle before lunch.
Try it ·
Up and running in three steps.
- 1
Sign up at the counter
Shop name, owner, phone, email and bays. About two minutes.
- 2
Forward your shop line
We set up your number, hours and services with you.
- 3
Go back to work
Calls get answered, jobs get booked, and customers get texted.
Pick the plan that fits your bays.
Your HeyRatchet rep confirms pricing for your shop when you sign up.
Shop
3–6 bays
- Everything in Starter
- Digital inspections + estimates
- Invoices and text-to-pay
Multi-bay
7+ bays
- Everything in Shop
- Service reminders
- Priority setup
ALSO IN YOUR PLAN
Ratchet runs the desk. The back office comes with it.
HeyRatchet is built on Administry, so the rest of the shop's paperwork lives in the same place.
- 📒BookkeepingIncome and expenses sorted for you, synced with QuickBooks.
- 🧾Estimates & invoicesWrite the estimate, get it approved by text, turn it into the invoice.
- 🔩Parts inventoryKnow what's on the shelf and what to reorder.
- 🚚VendorsYour parts suppliers, paint and tow partners in one list.
- 👥Customer recordsEvery customer, call, text and visit in one place.
- 🗓️Team schedulingWho's on which bay, and when.
- ⏱️Time clockTechs clock in and out from their phone.
- 🧑🔧HiringPost a tech opening and track applicants.
- 📣MarketingEmail and text campaigns to bring customers back.
- 📄DocumentsRepair authorizations, forms and records, stored safely.
- 🏛️Business filingsTaxes and state compliance deadlines tracked for you.
- 📊Shop reportsCar count, revenue and booked jobs at a glance.
Your rep shows you which tools come with your plan when you sign up.
Questions shop owners ask.
Do I need new phones?
No. You keep your shop number and forward calls to HeyRatchet. We walk you through it.
Can my rep sign me up right here?
Yes. Hand your rep a phone or tablet, or do it yourself. It takes about two minutes.
What happens after I sign up?
Your rep confirms your plan and sets up your number, hours and services with you.
Do I have to switch shop software?
No. Keep Tekmetric, Shopmonkey, Mitchell 1 or whatever you run. HeyRatchet handles the phones, texting and reminders alongside it.
Who is behind HeyRatchet?
HeyRatchet is built on Administry, the platform that runs the front office for local businesses.